Bloom Megastore Refund Policy

Last updated: July 20, 2025

We want you to be fully satisfied with every purchase from our store.

1. Eligible Items for Return or Exchange

• Certain products — such as perfumes, cosmetics, and inflatable goods — cannot be returned unless they were sent by mistake.
• If your order arrives damaged or defective, please notify our customer care within 3 days of receiving it via WhatsApp at [Your Number] or email at [Your Email].

2. Conditions for Returns

• Products must be unused, unopened, and returned in their original packaging.
• All included accessories must be returned. Missing items may result in cancellation of the request.

3. Return & Exchange Process

• Replacement orders will be sent once the original item has been collected.
• If the exchange is requested for personal reasons (not due to an error on our part), a delivery fee of $4 will apply.
• For defective electronic items, we will collect the product, send it to our technical team for inspection, and contact you regarding the exchange. This process usually takes 5–9 business days.

4. Refunds

• Refunds are issued after our quality control team inspects the returned item.
• Cash-on-delivery orders are refunded via money transfer services.

5. Delivery Timelines for Replacements

Replacement orders are typically delivered within 5–8 business days after confirmation.